British Accent Method

British Accent Method

Pilot Communication Audit Terms and Conditions, Privacy Policy and Earnings Disclaimer

By completing this purchase, I confirm that I have read and agree to the following Terms & Conditions, privacy policy and earnings disclaimer:

Terms and Conditions

​​​​​​​1.​​​​​​​  90-Day Service Use Window

I understand and agree that my purchase of the Pilot Communication Audit Session must be used within 90 days of the date of payment.
If I do not book and attend my session within this 90-day window:
  • the service will be considered expired,
  • the booking will be treated as null and void, and
  • no refund, credit, or transfer will be provided for unused or expired sessions.
This term is made pursuant to the laws of England and Wales governing service contracts and is intended to be fully enforceable as a condition of sale. By completing this purchase, I acknowledge and accept that the 90-day expiry forms a material part of the agreement between myself and the service provider. 

2. 72-Hour Cancellation & Reschedule Policy

I may cancel or reschedule my session up to 72 hours before the scheduled start time at no charge.
Any cancellation or reschedule request within 72 hours of the session time is considered a Late Cancellation.

3. Late Cancellation Fee / No-Show Fee

If I cancel, reschedule, or fail to attend within 72 hours, I understand this is treated as:
  • Late Cancellation, or
  • No-Show (if I do not attend)
In either case, my session is forfeited and I agree to pay the Rebooking Fee of £[insert amount] if I wish to book another session.

4. Operational Delay Exception for Pilots

If I am a working pilot and unable to attend due to a verified roster change, operational delay, or airline-related disruption, I may reschedule one time without charge, provided:
  • I notify the instructor as soon as reasonably possible, and
  • I provide reasonable evidence of the disruption.
No exceptions apply to non-operational issues.

5. Scheduling & Attendance

I understand the session starts exactly at the scheduled time.
If I join late for any reason, the session will still end at the original end time.
No additional time will be added and no partial refunds will be issued.

6. Delivery of Service

I acknowledge that the service is delivered through a live online session, during which:
  • My pronunciation, communication, ICAO phraseology, and clarity are assessed
  • Personalised feedback is provided
  • A report or summary may be delivered after the session (if included)
I agree that by attending the session, the service is fully delivered.

7. Recording Consent

I give permission for the session to be recorded for coaching, analysis, and quality assurance.
Recordings are confidential and will not be made public.
Refusal to be recorded must be communicated before purchase.

8. No Performance Guarantee

I understand that pronunciation and communication improvements depend on my own practice and implementation.
No results, job outcomes, or ICAO level improvements can be guaranteed.

9. Chargeback Agreement

I agree not to dispute or charge back my payment on the basis of:
  • dissatisfaction with scheduling availability
  • failure to attend
  • misunderstanding of the reschedule/cancellation policy
  • results not meeting expectations
  • change in personal circumstances
I understand that all terms have been clearly provided before purchase.
​​​​​​​

10. Acceptance

By ticking the checkbox and submitting payment, I confirm that:
  • I have read and fully understand these Terms & Conditions
  • I agree to be legally bound by them
  • I am the authorised cardholder for this payment
This agreement is effective immediately upon purchase.
 

Privacy Policy

Last updated: 23/11/2025

This Privacy Policy explains how your personal data is collected, used and protected when you visit this website, purchase a service or take part in a Pilot Communication Audit. The business complies with UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

The data controller is:
British Accent Method,
michael@accentmethod.com

Information collected may include your name, email address, phone number, billing information, payment details (processed securely through Stripe), audio recordings you submit or produce during a session, notes created during the audit, technical information such as IP address and device data, and any communication or marketing preferences you choose to provide.

Your information is used to deliver the Pilot Communication Audit and any related services, to process payments, to send session information and follow-up materials, to maintain records for legal and tax purposes, to prevent fraud, to resolve disputes or chargebacks, and to improve and support the service. Marketing communication is only sent where you have given consent or where legitimate interests apply, and you can opt out at any time.

Your data is processed under the following legal bases: contractual necessity, legitimate interests, legal obligation or consent. Your data is stored securely using encrypted systems and protected access. It is never sold or rented to third parties. Data may be shared with service providers such as Stripe for payment processing, email providers for communication, and cloud storage for storing assessment materials. These providers must comply with UK GDPR and cannot use your data for their own purposes. Data is not transferred outside the UK unless appropriate legal safeguards are in place.

Data retention periods are as follows: audio recordings for up to 180 days unless you request deletion; assessment reports for up to 12 months; client and financial records for up to 6 years; marketing data until you unsubscribe or request removal. After these periods, your data is securely deleted.

You have the right to access your personal data, request corrections, request deletion, restrict processing, object to processing, request data portability, withdraw consent, and make a complaint to the Information Commissioner’s Office. To exercise any of these rights, contact [Your Email].

Cookies may be used to improve website functionality and analyse traffic. You can manage or disable cookies in your browser settings.

This service is not intended for individuals under 18 and does not knowingly collect children’s data.

This policy may be updated periodically. The revised version will appear on this page with a new effective date.

For any questions about how your data is used or protected, contact:
British Accent Method
​​​​​​​michael@britishaccentmethod.com

Earnings Disclaimer

All examples of income, results, or performance mentioned in my content, consultations, or marketing materials are illustrative only and are not guarantees of what you will achieve.

Your results depend on many factors including your skill level, effort, experience, market conditions, and personal circumstances. I do not guarantee that you will achieve any specific outcome, financial or otherwise.

By purchasing or using any of my services, you agree that I am not responsible for your results, decisions, actions, or business outcomes. You accept full responsibility for your own progress, earnings, and success.
"After 6 months of coaching with Michael my pronunciation has massively improved which has boosted my confidence to contribute in business meetings and speak to clients on the phone. I now come across a more eloquent which increases my value as a professional."

Ismael Massó - Spain
London-based IT Consultant
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